Privacy Policy

Introduction

Attune Healthcare Ltd (trading as Attune Medical) respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, share and protect information when you visit our website, contact us or register to use our medical services. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable legal and regulatory requirements.

Who We Are

Attune Healthcare Ltd (trading as Attune Medical) is the data controller responsible for the personal information described in this Privacy Notice.

Attune Medical is an independent private general practice providing healthcare services in the United Kingdom.

Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ

ICO Registration Number: ZC166174
Email: info@attunehealthcare.co.uk
Telephone: 020 3828 8770

Information We Collect

When you contact us through our website, we may collect:

Your name
Email address
Telephone number
A general enquiry

Please do not submit confidential medical information through the website contact form.

If you register with Attune Medical or use our services, we may also collect information necessary to provide safe, effective and continuous medical care. This may include identification information, contact details, medical and health information, consultation records, correspondence relating to your care, and payment or billing information.

How We Use Your Information

We use your information to respond to enquiries, arrange appointments, communicate with you, provide medical care, maintain accurate records to support safe and continuous care, process payments, comply with legal and regulatory obligations, and monitor and improve the quality, safety and effectiveness of our services.

Website Enquiries

Website enquiries are transmitted securely using encrypted HTTPS connections and transmitted directly to our secure Microsoft 365 email system. We do not retain copies of website enquiries on the website server.

If you do not register with Attune Medical or use our services, your enquiry will normally be deleted within 90 days of being resolved. If you subsequently register with us, relevant information from your enquiry may be incorporated into your clinical record where appropriate.

The website contact form should not be used for urgent medical concerns or medical emergencies.

Lawful Basis for Processing

We process personal information under one or more lawful bases, including the performance of a contract, compliance with a legal obligation and our legitimate interests. Where we process health information (special category data), we do so for the purposes of providing healthcare and treatment in accordance with UK GDPR and the Data Protection Act 2018.

Sharing Your Information

We will only share your information where it is necessary to provide your care, where you have asked us to do so, where we are required to do so by law, or where there is another lawful basis to do so. This may include community pharmacies, diagnostic laboratories, healthcare professionals involved in your care, providers of secure digital healthcare systems, payment service providers, and regulatory or statutory bodies where legally required. We do not sell your personal information.

International Transfers

Where personal information is processed outside the United Kingdom, appropriate safeguards are in place in accordance with UK GDPR.

Payments

Payments for our services are processed through secure third-party payment providers associated with our banking services or clinical practice management system. Attune Medical does not store payment card details on its website.

Cookies

Our website uses essential cookies that are necessary for the secure operation and functionality of the website. We do not currently use analytics, advertising or marketing cookies. If this changes in the future, we will update this Privacy Notice and any cookie preferences available on the website.

How We Protect Your Information

We take the security of your information seriously and use a range of technical and organisational measures to protect it.

Our website is hosted by Krystal, a UK-based hosting provider. These measures include:

HTTPS (SSL) encryption
Multi-factor authentication for administrative access
Restricted administrator access
Daily system backups
Secure Microsoft 365 email services
Server-level account isolation
Regular security monitoring and maintenance

Clinical records are not stored on the public website. They are maintained separately within our clinical practice management system using appropriate security controls.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, professional and regulatory obligations.

Website enquiries from individuals who do not register with Attune Medical or use our services are normally deleted within 90 days after the enquiry has been resolved.

If you register with Attune Medical, information relevant to your care will be retained in accordance with applicable legal and professional requirements for independent healthcare providers.

Your Rights

Under UK data protection law, you have a number of rights in relation to your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request erasure where applicable
Request restriction of processing
Object to certain types of processing
Request data portability where applicable

To exercise any of these rights, please contact us using the details below.

Complaints

If you have any concerns about how we use your personal information, we encourage you to contact us first so that we can investigate and, where appropriate, resolve your concerns. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Contact Us

If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact:

Attune Medical
Email: info@attunehealthcare.co.uk
Telephone: 020 3828 8770

Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ